Your Privacy Matters to Us
Last updated: 22 December 2025
Mabuzi is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What Information We Collect
We may collect personal information when you:
- request a quote
- place an order
- contact us via email, phone or our website
- submit artwork or files
- subscribe to updates or marketing communications
- interact with our website
The types of personal information we may collect include:
- name and business name
- email address and phone number
- billing and delivery details
- order and quote information
- artwork files and approvals
- correspondence with our team
We only collect information that is reasonably necessary to provide our services.
Use of Our Website and Services
By using our website or engaging our services, you acknowledge that we may collect, use and disclose personal information as described in this Privacy Policy for the purpose of providing our services, responding to enquiries, processing orders and meeting our legal obligations.
How We Use Your Information
We use personal information to:
- prepare quotes and process orders
- manage artwork proofs, approvals and production
- arrange sampling, production and delivery
- communicate about your order or enquiry
- manage accounts and payments
- improve our services and customer experience
- meet legal and regulatory obligations
We do not use your information for unrelated purposes outside those described in this policy.
Disclosure of Information
We may disclose personal information to trusted third parties where required to deliver our services, including:
- couriers and freight providers
- payment processors
- IT, hosting and software service providers
- suppliers and manufacturers involved in production
These parties are only provided with information necessary to perform their role.
We do not sell personal information to third parties.
Artwork, Files & Confidential Information
Artwork files, designs and related materials supplied to us are treated as confidential and are used solely for the purpose of quoting, proofing and producing your order.
Artwork and files may be shared with production partners only where required to complete your order.
Website Analytics & Cookies
Our website may use cookies and analytics tools to:
- understand how visitors use our site
- improve website functionality and performance
This information is generally anonymous and does not identify individuals.
You can adjust your browser settings to refuse cookies if you prefer.
Marketing Communications
We may send marketing communications where you have provided consent, or where consent can be reasonably inferred in the context of an existing business relationship.
You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
We do not send unsolicited marketing communications.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
This includes administrative, technical and physical safeguards appropriate to the nature of the information we hold.
Accessing or Correcting Your Information
You may request access to, or correction of, personal information we hold about you by contacting us.
We will respond to requests within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.